We rarely get a call back, but in the event we do, we are happy to come back out and address any situation that might arise. Please call us within a week of the original appointment.
It’s best to pre-vacuum general debris from the carpets. Our system will suck up the little stuff, but larger pieces get caught in our filters. If you’ve vacuumed within the last few days, you are OK. Remove any breakable objects from tight corners and tables near stairs. We move light furniture, but we let you handle small things like toys and clothes. It is helpful if you move any vehicles out of your garage before we get there that you may want to use since the garage is typically blocked once we get started.
Absolutely! Shortly after your booking, you will receive a email confirmation. Please look it over to make sure all information was entered correctly. Then, the day before your appointment you will receive another email later afternoon just as a reminder. If there are any changes, pls let us know then.
Many carpet cleaning companies want customers to commit to a 2-hour window for them to show up (then the actual work begins). However, we give a specific appointment time. We are pretty good at estimating how much time it will take at a home plus travel between appointments. From time to time, we do run into some unusual situations. If we are going to be later than 30 minutes, you will get a phone call from the technician letting you know his status.
We move light furniture such as sofas, coffee tables, and chairs in larger rooms such as the living room, dining room, and family room. We do not typically move stereo equipment, big screen TVs, china hutches, pianos, and such larger, or more sensitive objects. In bedrooms, we typically do not move furniture at all (especially on our “whole house” promotions). If you want bedroom furniture moved, please let us know when you make the appointment so we can set extra time aside. It’s important for us to stay on schedule. There is an additional charge for moving furniture that falls outside these parameters. If you have a whole house coupon that says, “exposed carpet in bedrooms only,” this does not mean we only clean the carpets in the bedrooms. It means we don’t move furniture in the bedrooms, but we move furniture in the other rooms, which we also clean as part of the deal.
You can stay. You can leave. You can stay and then leave, or leave a key and show up later. We often go out the garage, hit the garage door button, and jump the laser beam. Just let us know what you want. You are not required to be there.
We only ask that you give as much notice as possible. Almost daily we have calls coming in that need a cleaning right now. If a cancellation or a need to reschedule needs to be, no problem. Just please let us know as soon as you can.
It’s common for carpets to loosen up over time. If you want them stretched down flat, we can refer you to someone that does excellent work.